Shipping: Most of our products are hand made to order at our manufacturing facilities in Thailand. Due to special procedures in international shipping we choose from among several shipping companies, depending on the shipping destination. In most cases we use Fedex or DHL.
Delivery Time: Orders will be ready to ship approximately 4 to 6 weeks
after receiving your order and payment approval. Once we have made your
order, we will email you a picture of your ordered product for your
approval. It takes 7 to 10 days to ship from Thailand.
Returns Policy: Most of our customers' experience with our
foot wear ranges from "the best shoes I have ever worn" to "I will never have to
find another shoes company again" However, in the unusual event, you are
not satisfied with your order, please see below.
Ready made / inventory shoes and other items : If you are not completely satisfied with your
purchase, you may return it for store credit. No refunds are permitted. All returns must be made within 14 days of receipt of your shipment, and the products must be in their original condition, i.e. shoes must not have been worn and other products must not be in a used condition.
Shipping cost are non-refundable.
Custom made items : If you are not satisfied for any reason, please send back
to address below for adjustment. Most adjustments are free of charge.
ALL shipping costs are customer's responsibility. If the product needs to
be remade, we will make a one time refund of 50% of the price paid on the
first pair of the product.
Return Address: Customer returns should be sent to:
Siam Leather Goods
32 Surawong Road
Bangkok, Thailand 10500